Application Deadline: June 23, 2017
Performs complex customer service support in the Borrowers Services’ Call Center. Borrower Services is focused on providing support to students and borrowers in their efforts to finance higher education. The programs administered by the Borrower Services unit include, but are not limited to, loan programs such as the College Access Loan, the B-On-Time Loan, and the Texas Armed Services Scholarship Program. These programs are designed to provide eligible students financing options to encourage and enable those students to attend institutions in Texas, and to provide institutions of higher education with funds to supplement and add flexibility to existing financial aid programs. Work involves responding to a high volume of phone inquiries related to student loans, including loan origination and account services, applying appropriate Family Educational Rights and Privacy Act (FERPA) standards at all times. Work requires demonstration of the knowledge, skills, and abilities outlined below. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. This position reports to a Call Center Manager, Borrower Services.
The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board’s employment opportunities website at www.thecb.state.tx.us/apps/jobs.cfm. The Texas Higher Education Coordinating Board participates in E-Verify for each new employees’ Form I-9 to confirm work authorization. For questions please call the HR Department at 512-427-6190. For vocal and/or hearing assistance call 7-1-1, (512) 427-6190.